This No Refund Policy ("Policy") applies to all purchases and subscriptions of software services provided by New Genesys, including our Learning Management System (LMS) and School Management System (SMS), and to any associated setup fees.
All sales of our software services, including licenses, subscriptions, renewals, and setup fees, are final and non-refundable. Once a payment has been made, it cannot be refunded, canceled, or reversed, except where required by applicable law.
If a setup has been completed and the system is ready for use, setup costs will apply regardless of whether you choose to proceed with the software. Setup costs are non-refundable once the installation or configuration of the system is complete, even if you later decide not to use the Services.
If a trial period is offered for our Services, it allows you to evaluate the software before making a purchase. No refunds will be issued once the trial period has ended, and any applicable setup fees and subscription charges have been billed.
You may choose to cancel your subscription at any time. However, no refunds or credits will be provided for any unused portion of the subscription period or for setup costs already incurred. Upon cancellation, you will continue to have access to the Services until the end of your current billing cycle.
In the event that New Genesys is unable to provide the Services for reasons solely attributable to us (such as technical issues or service unavailability), we may, at our discretion, offer service credits or other compensatory measures. However, we are not obligated to provide a refund or waive setup costs.
If you believe there is an error with your billing, setup fees, or you encounter issues with our Services, please contact our support team at info@newgenesys.in within 30 days of the payment or setup date. We will review your case and may, at our discretion, provide a remedy in accordance with this Policy.
New Genesys reserves the right to modify or update this Policy at any time. Changes will be posted on our website, and your continued use of our Services after any changes constitutes your acceptance of the revised Policy.
For any questions regarding this No Refund Policy, please contact us at:
By purchasing our Services and paying any applicable setup costs, you acknowledge that you have read, understood, and agreed to this No Refund Policy.